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FREQUENTLY ASKED QUESTIONS

Getting Started

What do you need from me to build my website?

We need to talk.  Innovabiz will meet with you and discuss the kind of website you want to have.  If you have a logo and design and your content is written then we can begin the build as soon as you approve it. If you do not have a design in mind we will arrange a meeting with a designer. It is a good idea to start looking for websites that you like to help clearly convey what it is that you want. With the design and build covered, you have the opportunity to meet with one of our copywriters who will take a brief and get to the core of the messages you need to deliver on your website. The content of your site will be developed as the website is being built.

How Long Will it Take to Build My Website?

The length of your website build project depends on the size of your website, the scope of the project and the quality of content that you have ready to go.. Some websites can take 4-5 weeks to build and larger projects will take longer. Innovabiz meet with you to discuss the scope of your website project and provide you with a free no obligation quote that details the time frame and costs involved.

Can you design my logo and stationery package?

If you need logo or other design work we can, through one of our strategic partners, provide graphic art work to create visual assets that provide a visually engaging brand and brand image.

Can you help with Marketing Automation and other forms of Automation?

Yes, absolutely – in fact, we are specialists in systems and strategies around marketing and automation.

Do you write the content for my site?

We don’t directly write your content, however if you need help with this we can, through one of our strategic partners, provide copy-writing services.

Can you help me with Social Media and Email Marketing?

We sure can. As part of your project we can include social media and email marketing services. We will determine this when we agree the project scope with you.

Basics

Do you provide training?

Yes we provide all our clients with training on maintaining their website and developing ongoing content to position themselves as experts in their field.

How much does a website cost?

The cost of a website can vary depending on various factors, just like the cost of a house may vary.  Our website projects generally start in the $5,000 range for basic business sites and range upward depending on your unique needs.  We do have plans available that allow you to pay for a fantastic website over an extended period, thus managing your cash flow and allowing you to build an mutually beneficial ongoing relationship with us.

What is a CMS?

A Content Management System (CMS) is basically what the name suggests – a database to manage your website content. The major advantage of a CMS is that you have the ability to add to or change the content yourself if you choose, with a system that will be familiar to users of common word processing or presentation software. Innovabiz commonly provide a CMS package with all new websites. Of course, if you’d rather leave the content updating to us and get on with running your business, we are happy to offer that service. Note that a CMS will not enable you to access or change the design or structural layout of your website. Some of our websites do not contain a CMS, but are fully developed in code – any changes to content for these sites will need to be carried out by Innovabiz. In some cases, there are advantages not to use a CMS and we’ll advise you what is best for your particular situation.

What is web development?

Web Development is the work involved in creating and maintaining a website on the internet. It includes; choosing a design for the look of your website, creating content for your web pages, building that design into your website’s scripting and optimising your website so that it achieves more for your business. Web development also can include network security configuration and the development of e-commerce capabilities for your website. Innovabiz work with you to create a website package that suits your business. We discuss the options available to achieve your website goals so you can choose the most effective method to suit your business. You need a web developer that is flexible. Innovabiz can provide a full service incorporating all of our products and services or we can tailor a web development package to suit your particular website needs.

What is a domain name and why do I need one?

You need a domain name to have a website online. Your domain name is your web address or url as it is also called. For example our domain name is www.innovabiz.com.au. When choosing a domain name keep it simple and easy to spell and avoid the use of numbers and doubling up of letters. Domain names have to be approved and checked for availability so have a few options up your sleeve in case the domain name you want is taken. Many domain name registrars exist and the prices in the market vary. You must register your domain name with a certified registrar. Innovabiz will arrange domain name registration on your behalf if you do not have a domain name currently registered and want this done for you.

How long does It take for my domain name to be active?

Once your domain name has been registered it takes about 2 days before it is propagated. Propagation is the process whereby internet providers update their records or DNS tables to include all new site locations. When your domain name has been propagated it will appear on the Internet.

What is the difference between web development and web design?

Web development involves producing a website’s programming, navigation, scripting, content management and database integration. It does not focus on the look of the website, it deals with the science and mechanics of scripting and maintaining a functional website. Web design involves the look and feel of the website. Design encapsulates the layout of the pages, the display of content and images including your logo and branding identity. Innovabiz begins with YOUR marketing objective for your website and then addresses both the development and design of the site to meet your objectives.

What is web hosting?

Web Servers keep all the files for your website and the server computer is the host for your website. Every website has different web hosting requirements while one thing is the same for everyone; we all want a speedy and reliable web hosting service with excellent customer support.

Do you do ecommerce / Online Store websites?

Most definitely!

Website Maintenance

Do you provide training?

Yes we provide all our clients with training on maintaining their website and developing ongoing content to position themselves as experts in their field.

Who Hosts My Website?

Innovabiz provide you with a range of web hosting packages to suit your individual website needs. Our web hosting packages are fast, reliable, inexpensive and secure. All our websites come with a monthly CARE and FEED package, that includes basic hosting.

What is included in the monthly CARE package?

Our monthly CARE package includes the following services:

  • Continuous monitoring of your website via our integrated monitoring systems, to ensure your website is always online and functioning properly.
  • Weekly backups of content, structure and files to an offsite secure server, just in case something does go wrong – we’ll have something to recover.
  • Restore of backups in event of serious failure (which is rare!), to ensure your website is always online and functioning properly.
  • Spam protection and daily clean out of spam, to keep the website clean, free of malware and functioning properly.
  • Advanced security that minimizes the risk of hacking, to keep the website safe, clean, free of malware and functioning properly.
  • Software updates as they become available, to ensure that everything is running at its best and your site keeps ahead of the hackers.
  • Daily database clean and optimisation, to keep the website clean and functioning properly.
  • Standard hosting of your website – providing a good home!
  • Automatic feeding of updated information to search engines and social media where required, ensuring the www knows about your updates.

Payment and Security

How do you cover Internet Security for payment transactions?

We work with SSL and HTTPS security protocols to deliver you the protection you need when doing business online. SSL stands for secure socket layer and it is the system used on the web for encrypting communications between users and web sites. Eaves dropping and tampering with transmitted data is prevented by encryption protected SSL connection. SSL gives you confidence that all private data including credit card numbers, are kept confidential. Netscape Communications Corporation invented the HTTPS system to provide authentication and encrypted communication. Innovabiz use HTTPS for security-sensitive communication including payment transactions.

What methods of payment do you accept?

We accept bank transfers, PayPal, credit cards, cash, and cheque. All funds for our services are in Australian Dollars.

Search Engine Optimisation

What is SEO?

SEO is Search Engine Optimisation and it involves the process of programming your website so that it ranks well on search engines such as Google and Bing. SEO involves both on-page (within the content and structure of your web pages) and off-page (incoming links, social links, directories and more) elements. Initially, all our website setups include best practice SEO structure. By itself, this will not drive your rankings to the front page of the search engines and you might consider an ongoing campaign of SEO, that will focus more on the off-page elements. There are many aspects that go into achieving good SEO, and one of the most important is the copy (words) on your website. Focus on well written, keyword rich and appropriate content is the key. Contact us for further details or visit our Search Optimisation Solution page.

Can you guarantee my website a page one position on search engines?

Nobody can guarantee a blanket page one result for search engine results. Web developers that make these claims are not reputable and you should steer clear from such false promises. Even Google advise that a page one results guarantee is unrealistic. Having said that Innovabiz can develop an SEO strategy that enables you to achieve excellent search engine rankings for your chosen category of keywords. You need to bear in mind that the more competition that exists for your main keywords, the longer it takes for your website to reach high ranking in the search listings. Search engines are also constantly changing the way they gather data and deliver results. Innovabiz stay abreast of search engine developments and we integrate SEO techniques into your website to ensure your website achieves more business results for you. The most important aspect to good search engine results is high quality, fresh and original content, relevant to the topic of your website. This must be presented in a way that the search engines find user friendly and meets their best practices. Innovabiz knows how to make your website stand out in search engines.

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The Transformational Marketing Journey for Business Coaches guides you through a comprehensive 12 step process explaining each step in detail and showing you a systematic way to grow your coaching business.

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